Shipping policy
Shipping Policy
Domestic Shipping
We ship to street addresses and PO Boxes within the continental United States.
Order Processing
Orders are processed Monday through Friday.
Most orders are processed within 1 business day after the order is placed, excluding weekends and holidays.
Orders placed on weekends, holiday weekends, or holidays will be processed on the next available business day.
Shipping Methods
Orders may be shipped using DHL, USPS First Class, USPS Priority Mail, or other available shipping services.
Tracking information will be provided after your order has shipped.
Delivery Times
Most domestic orders generally arrive within approximately 4–5 business days after leaving our processing center.
Depending on the shipping destination and carrier, actual delivery times may vary.
Alaska and Hawaii
Orders shipped to Alaska or Hawaii may require an additional 3–4 days for delivery.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address during checkout.
We are not responsible for packages that are lost, delayed, returned, or delivered incorrectly because of an incorrect or incomplete address provided by the customer.
If an order is returned because of an incorrect or incomplete address, the customer may be responsible for return shipping and redelivery costs.
If you notice an error in your shipping address after placing your order, please contact Customer Service immediately.
Lost or Stolen Packages
We are not responsible for packages that have been confirmed as delivered to the address provided at checkout.
If your tracking information confirms delivery but you cannot locate your package, please contact the shipping carrier to initiate a claim.
International Shipping
International shipping may be available to selected countries.
International orders may be shipped using DHL or USPS international services.
Customers are responsible for any applicable customs duties, taxes, tariffs, or other charges imposed by their country.
We do not collect or pay customs duties or import taxes on behalf of international customers.
If a package is refused or seized by customs because of local regulations, taxes, duties, or import restrictions, shipping charges may not be refundable.
Order Tracking
Once your order has shipped, you will receive an email containing your shipping and tracking information.
Please allow up to 48 hours for tracking information to be scanned and updated by the carrier.
Shipping Delays
Delivery times are estimates and may vary due to weather, holidays, carrier delays, customs processing, or other circumstances beyond our control.
Contact
If you have questions about your shipment, please contact:
1MD Nutrition®
Phone: (888) 393-4030
Email: support@1md.org